Functions of the IT Department
1. IT Infrastructure Management
- Design, deployment, and maintenance of servers, workstations, data storage systems, and network equipment.
- Ensuring the operation of local area networks (LAN) and wireless networks (Wi-Fi), as well as the organization of VPN and VLAN.
2. User Support
- Providing technical support to faculty members, students, and administrative staff of the university.
- Installation, configuration, and maintenance of computers and software, as well as assistance in troubleshooting technical issues.
- Management of user accounts (creation, deletion, access rights configuration, etc.).
3. Information Security
- Protection of university data and information systems from internal and external threats (viruses, data leakage, cyberattacks).
- Monitoring and prevention of unauthorized network access; configuration and administration of firewalls, antivirus software, and data encryption.
- Training faculty, staff, and students in the basics of information security.
4. Support and Development of Educational and Research Platforms
- Technical support and administration of AIS Platonus https://platonus.okmpu.kz/
- Support and development of the official university website https://zhanibekov.edu.kz/
- Administration of the Anti-Plagiarism system
- Ensuring the stable operation of the Moodle system
- Implementation and support of the ILIM electronic scientific journal
- Implementation and support of the KPI system
- Technical support of the RFID library system
- Ensuring stable operation of academic and administrative information systems
5. Automation of Administrative Processes
- Support, development, and administration of the electronic document management system https://okmpu.documentolog.kz/
- Technical support of the Access Control and Management System (ACMS/СКУД), issuance and registration of cards for employees (staff IDs) and students (student cards)
- Technical support of the IP telephony system
- Technical support of the video surveillance system
6. Technical Maintenance and Modernization of Equipment
- Regular updates and maintenance of computer equipment (computers, interactive panels and boards, LED screens, etc.), servers, and network devices.
- Maintenance and repair of office equipment (printers, multifunction devices, scanners, IP phones).
- Maintenance and repair of the video surveillance system.
- Replacement of obsolete hardware components and software to ensure stable operation.
7. Monitoring and Analysis of IT Systems
- Continuous monitoring of the IT infrastructure, identification, and resolution of issues in real time.
8. Project Management
- Management of projects related to the implementation of new technologies and systems in the university environment.
- Coordination with external providers of IT services and technologies.
9. Training and Consulting for Staff and Students
- Conducting training sessions, seminars, and consultations on the use of new technologies, systems, and software.
- Development and distribution of training and instructional materials for the use of various IT resources.
10. Data Backup and Recovery
- Organization and maintenance of a regular data backup system.
- Development and implementation of data recovery plans in case of failures, data loss, and other critical situations.
11. Printing and Design Services
- Printing of educational materials, textbooks, methodological manuals, and monographs.
- Reproduction of administrative documents, contracts, bulletins, certificates, and other official university materials.
- Processing and printing of informational booklets, posters, and flyers for events and promotional purposes.
- Creation of visual concepts for various projects, including seminars, conferences, meetings, round tables, and ceremonial events (posters, booklets, promotional materials, presentations).
- Design of printed and digital materials (books, journals, websites, social media content, etc.).
- Development of logos and corporate identity for the university and its structural units.
- Working with text and images to ensure a consistent and visually appealing design of materials.
12. Digital Services and Online Communications
- Organization and technical support of online conferences and remote events.
- Support of video communication and online learning services.